Customer Service

For product support, visit our Support Form and FAQ page.

Bookstore Ordering Questions & Answers

How do I place my order?

There are two ways to place an order:

Fax: 1-800-968-2993

When does my order ship?

If your order is in stock it usually ships the same day or the following business day. An exception can occur if your order is not in stock, if this situation occurs you can expect a delay of approximately one week.

Can I check the status of my order?

There are two ways to check on an order.
You can e-mail us at Please include your sales and purchase order with your e-mail
Call our customer service number at 1-419-733-7951

How do I pay for my order?

Checks should be made payable to Van-Griner, LLC.

Where do I get a copy of my invoice?

We include an invoice with your shipment. If you need a duplicate copy of your invoice, please e-mail us at or call our customer service number 1-419-733-7951.

Shipping Details

What are Van-Griner’s shipping rates?

Rates are variable and depend on the weight of the product, service requested and final destination.

Additional charges may also apply. To request a shipping quote please contact our customer service team at 1-419-733-7951.

How will my products be shipped?

Our preferred method of shipping is UPS and/or UPS freight. Should you prefer to be billed collect, contact our customer service team with your desired carrier and service.

How do I handle a shipping claim?

All claims must be made in writing 30 days from receipt. In your claim please include the following information: shipping documents, description of the claim, carrier and date received.

Returns Policies

All sales of physical products are final.

Digital codes that have not been redeemed can be returned, but are subject to a reactivation fee.